Popular HelloMobile App Exposes User Data

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It was recently reported that the popular “HelloMobile” app has exposed user data.
The carrier behind the HelloMobile brand is “Q Link Wireless” which is based in the United States and has over two million customers in the US.
Their official app is called “My Mobile Account” and can be found within Google Play and the Apple App Store.
My Mobile Account – Google Play Store
My Mobile Account – Apple App Store

Users first noticed something fishy back in February 2021 and have expressed their concerns to the company via social media, but no apparent security action was taken.
hellomobile app reddit
You can view the full Reddit thread for more information and user concerns.
What’s most concerning about this situation is that a user’s personal information within this app could be easily accessed by just knowing their registered phone number.

A report from Ars Technica included a screenshot that shows call/text message history and where a user is located. You can see their screenshot below.
Source: Ars Technica
Based on these instances it appears that anyone who entered their phone number within the HelloMobile app is at risk of having other sensitive user information exposed.
Information that attackers could gather include the following:
Full name
Email address
Phone call logs
Text message logs
Last four digits of credit/debit card
Phone carrier account number
This isn’t the first time we have seen “free” apps sell and expose user’s personal data.
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